Shipping Policy

All orders placed on the Decksaver.com website are packed at our UK warehouse and generally dispatched within 1-3 business days.  If the item is in stock,  then most orders will be dispatched the next working day.*

We do not dispatch at weekends or on UK bank holidays.  Any orders received on weekends or on UK public holidays, will usually be sent in 1-3 business days on our return.

If we are expecting a high demand of orders, (such as the launch of new covers, at Christmas, or in the New Year), shipments may be delayed by a further 2-3 days.  All orders and shipments will be confirmed via email once the item is ready.

After the launch of a new range of covers, delays may occur and typically, an order will be dispatched in 2-5 business days.

_{* During times of extreme situations, such as the outbreak of COVID-19, normal shipping times could be delayed. Please visit Decksaver.com for more information as to current shipping situations.}

Orders will only be dispatched once Decksaver has received a cleared payment.  Once dispatched, customers will receive a confirmation email (sent to the email address used when placing the order or at the time of account registration) detailing dispatch and tracking information.

All orders are shipped via UPS, DHL or FedEx.   Unfortunately, we cannot guarantee delivery dates and times, but most orders within the UK will arrive within 1-3 business days from date of dispatch, 3-10 days for mainland Europe and Rest of the World.  DHL shipments can be tracked here. FedEx shipments can be tracked here.

Deliveries to outlying areas, such as the Scottish Highlands & Islands and other remote destinations may take a little longer than the above quoted times.

All orders placed on Decksaver.com must be accompanied with a daytime contact telephone number.  If the shipping company make a failed attempt at delivery to your shipping address, it is your responsibility to contact your local depot and arrange a delivery or pick-up.  It is not the responsibility of Decksaver to communicate with UPS, FedEx or DHL once your order has been shipped and a delivery attempt has been made.

If your delivery address is within the United Kingdom VAT at 20% will be included in your total order and shown on your invoice/order details.

As of October 2023, Decksaver.com operates an Import One Stop Shop (IOSS) for all orders being delivered to EU member states. This means that EU shoppers on Decksaver.com will pay tax at their local rate (based on delivery address) on every purchase. Once the order is complete, an invoice will be sent from Taxamo (our IOSS processor) detailing the order breakdown and taxes paid. Decksaver will then pay these taxes to the relevant authority in the EU. This IOSS certification will result in the waiving of all additional import duties, taxes and collection fees at the country point of entry. In many cases, it could also prevent uneccesary delays in delivery.

As of 1st November 2023, all prices displayed to non-UK and non-EU shoppers do not include 20% VAT (Value Added Tax). This may result in local VAT and handling fees may due at the point of entry of the receiving country. There may be exceptions to this with tax-free zones such as the Channel Islands.

Based on information we have received, the VAT, plus administration fees will be collected by our shipping provider prior to release of goods into the customer’s selected delivery country.  Please check with the local government agency in your country of delivery for more information.

Without exception, the responsibility for these payments is with the customer.  For more information, please contact your local Government agency or tax office or website.

If you delivery address is in South America, you will be required to add your personal tax identification number to the order before we can process your order.

Failure to provide this may delay your order.  We are unable to release shipments without this information.

Please leave your details in the notes section at the time of ordering, or send an email to our team  here if you did not do this at the time of placing your order.

Sorry, but we are unable to ship to P.O. boxes or the like (eg. B.F.P.O addresses etc.).  Please add a usable street address when ordering.  Orders placed with shipping addresses to P.O. boxes will be cancelled and refunded.

All orders are tracked and insured, so if something goes wrong, we will try our hardest to put it right.  Please contact us via this form below using the subject header Shipping & Orders to let us know.

Any images of the damaged item and packaging, plus your order number to support your claim will be required.

We hope that you will love your Decksaver covers, but we know that sometimes things don’t work out.  If you need to return an item, please read our Returns Policy, which can be found by clicking the button below.